ServiceTitan API

Overview

ServiceTitan is the dominant field service management platform for residential and commercial contractors, used by HVAC, plumbing, electrical, and home services companies to manage jobs, dispatch technicians, track invoices, and run customer relationships. More than 100,000 contractors use ServiceTitan as the operational core of their business, which makes it one of the most requested integration targets for field service tech platforms, AI-powered dispatch tools, and accounting automation products.

The partner API exists, but the path to access it does not resemble a normal developer workflow. ServiceTitan does not publish a developer portal with self-serve account creation, there is no open sandbox for testing before partner approval, and the application process involves a minimum ARR commitment that is impractical for a startup validating an integration before it has customers. For a team building a CRM connector, an AI dispatch assistant, or an accounting sync product, the partner gate is a multi-week dependency with no guaranteed outcome on any timeline that fits a development sprint.

Integuru generates a production-ready HTTP API for ServiceTitan using direct HTTP requests against the same endpoints the ServiceTitan web application uses internally. Job records, customer data, invoice history, technician schedules, and dispatch state transitions are all reachable without a partner agreement. The Production plan includes 24/7 on-call maintenance so session state and endpoint changes are handled automatically before they affect your calls.

The web application layer. ServiceTitan's partner REST API and its browser-based web application are separate surfaces. Integuru works at the web application layer, using the same authenticated HTTP requests the browser sends when a dispatcher opens a job record or a technician marks a job complete. This is the same mechanism every ServiceTitan user exercises when they interact with the platform in a browser tab.

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Why Teams Need This Integration

The partner-only barrier creates specific blockers for the teams most likely to build on ServiceTitan data.

CRM and sales platforms for field service contractors. list_customers and get_customer_detail give CRM platforms a live roster of every customer with contact details, service address, and job history. Field service contractors run their customer relationships through ServiceTitan, and CRM tools that cannot pull this data without a partner agreement are forced to rely on manual CSV exports that go stale within days. create_customer closes the inbound loop, letting sales tools push new leads into ServiceTitan without a human touching the interface.

Accounting and invoicing automation products. list_invoices and get_invoice_detail are the two actions that accounting sync platforms need most. ServiceTitan generates invoices for every completed job, and QuickBooks, Xero, or custom ERP connectors that reconcile this data daily depend on programmatic access. Without a partner agreement, teams either pay a ServiceTitan integration partner for a pre-built connector or maintain a brittle export workflow that requires manual intervention when anything changes.

AI-powered dispatch and scheduling tools. get_schedule, create_job, and update_job_status cover the full dispatch loop. AI assistants that route inbound service calls, optimize technician schedules, or update job status from field notes need write access to the ServiceTitan job layer. The partner gate puts this capability months out of reach for teams that need to ship a working demo in weeks.

Field service analytics and reporting platforms. list_jobs and get_job_detail feed the job-level data that operational analytics platforms need: completion rates, technician performance, job duration against estimate, revenue per job type. These metrics live in ServiceTitan but require programmatic access to aggregate across hundreds or thousands of jobs without manual reporting runs.

Technician-facing mobile tools and workforce platforms. get_schedule and update_job_status are the two actions a technician-facing app needs to show today's schedule and record job completion. The HomeBase integration demonstrates Integuru already handles workforce scheduling platforms in production, and the same pattern applies to any tool that reads from or writes to the ServiceTitan dispatch layer.

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ServiceTitan Workflows This Integration Covers

The ten planned actions cover the core operational loop of a field service contractor running on ServiceTitan:

• Job management: list_jobs and get_job_detail surface the active and historical job roster with technician assignment, customer contact, and invoice linkage. These anchor every downstream reporting, CRM, and dispatch workflow.
• Job lifecycle operations: create_job and update_job_status cover the full dispatch cycle from booking through completion, giving AI schedulers and CRM tools write access to the ServiceTitan job layer.
• Customer management: list_customers, get_customer_detail, and create_customer cover the full customer record lifecycle for CRM sync, lead intake, and service history retrieval.
• Invoicing: list_invoices and get_invoice_detail provide structured invoice data with line items and payment status for accounting sync and revenue reporting.
• Dispatch scheduling: get_schedule returns the technician schedule with job assignments and time windows for AI dispatch tools and workforce planning platforms.

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Adjacent Integrations

Integuru already operates in the field services vertical with live production integrations. The Cilio integration covers 7 live actions including schedule_appointment, get_available_times, lookup_work_orders, list_appointments, and submit_presale_questions in the field service dispatch context, covering the same job scheduling and technician availability patterns that ServiceTitan's dispatch layer represents. The HomeBase integration provides 5 live actions for employee management, timesheets, and scheduling, directly applicable to field service workforce platforms that need to sync technician data alongside ServiceTitan job records.